Asia Pacific rollout of the rich-client platform

In detail

JPMorgan · 2005 to 2012 · Project Manager, Rates Sales and Marketing Technology

Rolling out the new rich-client component to marketers and middle office across Japan, Singapore, Korea and Sydney.

Scale: budget $1m · 4 FTE · 3 months

The challenge

Time zones, regional operating differences and organisational cultures all pulled in different directions. Procurement was restricted, and automation met political resistance throughout.

What I did

• Built and marketed the business case, including justification for the additional PCs.

• Collated resource utilisation per target machine and planned the rollout around it.

• Coordinated operational and plan-and-operate groups for rollout and post-go-live support.

Outcome

• 80% of the user base migrated within four months, with 95% satisfaction feedback.

• Remaining groups scoped and handed to regional project managers with a plan.

Skills: Regional rollout · Change management · Cross-cultural delivery